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Mr. Rebates Support
Help > Questions > Technical Issues

Q. Why aren't my orders being posted as cash back rebates?

A. There are many potential reasons that your orders are not posting automatically.

First and foremost, please remember that your purchases can take up to 7 days after the ship date of the order to report from the merchant to Mr. Rebates.

From a technical standpoint, please make sure that you are not running cookie-blocking software. This is common in certain settings on anti-virus, anti-spyware programs.

Also, make sure you do not surf to other websites after clicking through Mr. Rebates to the merchant. If this is unavoidable, please click through Mr. Rebates again before you finish the transaction.

Remember that coupons found outside Mr. Rebates may void cash back. These can include offers mailed to you directly by the merchant.

In extreme cases, we often suggest to try a different PC on a new Mr. Rebates' order either in your household or business workplace. If the new order tracks correctly on this different PC then it is most likely some type of setting on your previous PC that is causing issues.

There may also be other errors or omissions such as PC issues and other unforeseen issues. If your orders are not appearing in your account on a regular basis, please contact us.

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If this does not answer your question, please read through our most frequently asked questions before submitting an online support request as your question may be answered in the FAQ.  Please also note that the Mr. Rebates Help Center has a similar selection of searchable questions and answers about Mr. Rebates.

 

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