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Store Ratings
Drugstore.com Ratings
Drugstore.com Reviews
(138 Reviews)
Overall Rating
Drugstore.com Reviews and Drugstore.com Ratings
9.23 / 10.00
Ease of Ordering

9.46 / 10.00
Product Selection

8.75 / 10.00
Low Pricing

8.09 / 10.00
Customer Service

8.77 / 10.00
Rate & Review Drugstore.com
 
Individual User Reviews for Drugstore.com
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 7 / 10
Low Pricing: 7 / 10
Customer Service: N/A
Reviewed by Debi

I have used Drugstore.com for a few years now and I buy almost all my drugstore nonprescription vitamins here. Good prices and GNC Gold discounts at the same time. My favorite part is getting free items that I don't expect for my purchase. Sometimes it's a Burt's Bee product and sometimes it's just free shipping but the important word is "free." They also maintain a personal "List" of all of my past shopping items and I can handle the shopping "trip" in minutes.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 8 / 10
Low Pricing: 8 / 10
Customer Service: 8 / 10
Reviewed by nic

I have been ordering from Drugstore for years now. I like their sister store, Beauty.com, that accompanies their website. My products always arrive in a timely fashion and always include a bonus item that is of practical use.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 9 / 10
Low Pricing: 8 / 10
Customer Service: 10 / 10
Reviewed by Kathy

Drugstore.com has a good selection of products. I enjoy the fact that they are partnered with Beauty.com, they have many products that I use. I love to order online because it's so convenient.
Overall Rating: 9 / 10
Ease of Ordering: 9 / 10
Product Selection: 8 / 10
Low Pricing: 9 / 10
Customer Service: 10 / 10
Reviewed by yaa

No comments entered by reviewer.
Overall Rating: 7 / 10
Ease of Ordering: 10 / 10
Product Selection: 8 / 10
Low Pricing: 7 / 10
Customer Service: N/A
Reviewed by Angela

Drugstore.com has a great selection of a variety of items above and beyond "drugstore" type items. Generally, I find their items to be fairly to high priced, but they sometimes carry hard-to-find items. You can often find a coupon online for a small discount and free shipping. If they could lower their prices a bit, it would make the store more competitive.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 8 / 10
Customer Service: N/A
Reviewed by EWil9

I've been shopping with Drugstore.com for a while now and have never had any problems. Very fast shipping and good prices. They have nice sales too and a huge variety of products! Their customer ratings on products are quite helpful as well.
Overall Rating: 9 / 10
Ease of Ordering: 7 / 10
Product Selection: 7 / 10
Low Pricing: 7 / 10
Customer Service: N/A
Reviewed by Susan

I especially like the Gold Card use for GNC products. There is 20% off on GNC during the first week of the month and it is so easy to get those products through Drugstore.com and not have to go into the store. Often there are good specials also. I have never had any trouble with an order and the delivery is prompt
Overall Rating: 9 / 10
Ease of Ordering: 9 / 10
Product Selection: 9 / 10
Low Pricing: 9 / 10
Customer Service: N/A
Reviewed by norzto

Good selection and very fast shipping.
I appreciate the cash back savings
And I enjoy the extra bonus savings provided.
Overall Rating: 8 / 10
Ease of Ordering: 9 / 10
Product Selection: 9 / 10
Low Pricing: 7 / 10
Customer Service: 9 / 10
Reviewed by julie

I love this store. You can find a lot of items that aren't always available at your hometown stores. Prices are a bit high on some items, but they have deals that go on every day. They also offer a lot of free items with orders. No shipping fees on 29.00 or more occasionally and that saves a ton of money.
Overall Rating: 9 / 10
Ease of Ordering: 9 / 10
Product Selection: 9 / 10
Low Pricing: 9 / 10
Customer Service: 9 / 10
Reviewed by wengytteb

No comments entered by reviewer.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 10 / 10
Customer Service: 10 / 10
Reviewed by Edith

Highly recommended! Pleasing customers are their priority. I had a bad experience with other sites but Drugstore.com really changed my experience with internet shopping. Can't ask for more!
Overall Rating: 9 / 10
Ease of Ordering: 9 / 10
Product Selection: 9 / 10
Low Pricing: 3 / 10
Customer Service: 10 / 10
Reviewed by RO

I buy from Drugstore.com when I have a lot of items to purchase so that I receive the free shipping. They often tuck in a freebie with the order and that is nice. Now I can order Dr Weil supplements through their site which is convenient. I had only one experience where there was a problem with a order. I called customer service and they quickly sent another at no cost to me.
Overall Rating: 8 / 10
Ease of Ordering: 10 / 10
Product Selection: 7 / 10
Low Pricing: 4 / 10
Customer Service: 8 / 10
Reviewed by dolly

Generally, Iíve had good experiences shopping here. I would like more products in home health care and more in the natural store for allergy related products: foods, personal care, home goods.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 9 / 10
Customer Service: 10 / 10
Reviewed by KJ

I have used Drugstore.com for several years now! I love ordering make-up & other toiletry items as well as filling prescription orders. The prices for prescriptions that I fill have all been similar & sometimes even cheaper than going to a regular drugstore. And I have always received my order within a few days! Many times I have placed an order one day, gotten the confirmation email that my items were shipped the same day & received the box the very next day! And with free shipping deals? You just can't beat that!!!!
Overall Rating: 8 / 10
Ease of Ordering: 9 / 10
Product Selection: 6 / 10
Low Pricing: 6 / 10
Customer Service: 10 / 10
Reviewed by Cari

I order from Drugstore.com often. I have been extremely pleased with the experience overall, however, unless items are on sale or special, I feel I can obtain them at a lower price just by going to my neighborhood drugstore. I always order enough so that my shipping is free and therefore not an issue. So the main factors for me are convenience and saving time.
I use my "My List" to quickly stock up on items I always need - I love that feature!
There has only been one "hiccup" in my shopping experience with Drugstore.com. I had a product open during shipping once and they replaced it - no questions asked. And it happened to be the most expensive item I had ever ordered - a pricey special hair conditioner. I was quite impressed by that response.
I wish the selection was more comprehensive and the prices a little more competitive with my corner drugstore. But there are enough attractive factors to keep me as a loyal customer. In fact, by word-of-mouth, I have brought Drugstore.com two other customers.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 9 / 10
Low Pricing: 9 / 10
Customer Service: 10 / 10
Reviewed by olpinkerton

Drugstore.com has a wide variety of items. It's easy to find their sale items, and their prices are comparable with Wal-mart. They offer free shipping on orders over $25, and they don't charge sales tax, so you save even more. My most recent order was placed on a Friday afternoon, and I received it on Wednesday via UPS. They send you an email upon shipment with the UPS tracking number.
Overall Rating: 9 / 10
Ease of Ordering: 10 / 10
Product Selection: 8 / 10
Low Pricing: 10 / 10
Customer Service: 10 / 10
Reviewed by sg4ever

I love this store... they have great prices and customer service is friendly. I bought a quesadilla maker and love it!! Knowing that the same brand of quesadilla maker was priced TWICE as much at other sites, I went back to Drugstore.com and ordered six more for Christmas gifts, and saved over $100!! Shipping was free and their sale prices are definitely worth checking out. They don't have a wide selection of some items, but the items they do have are priced right. Also, you get a good cash bonus for every dollar you spend, and it comes off your future orders! I highly recommend this site for all types of household products.
Overall Rating: 9 / 10
Ease of Ordering: 9 / 10
Product Selection: 8 / 10
Low Pricing: 8 / 10
Customer Service: 10 / 10
Reviewed by ladylisab

I have placed several orders from drugstore.com and like their variety. It takes quite a few days to receive the order, as I live in Indiana and they are in Washington State, I believe.

I have had problems with orders and customer service made it right with re-ship at no cost. I find some of their prices a tad high and if you don't make the minimum order for free shipping, the shipping is a factor to consider.

Usually, they have a freebie or gift included with your order, last time it was a big, blue tote bag when you purchased a Dove product and the Dove product was one I was purchasing anyway, I didn't have to order something I really didn't want to get the bag. I love it.

Overall, I like to shop with this merchant, especially when I have a large enough order to meet the free shipping, customer service was very helpful, but could be easier to email them, must be done through their site, as all other emails to them about orders are bounced back, or mine were, anyway. Cash back, free gifts, free shipping and good customer service makes Drugstore.com a smart choice for our family and yours.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 10 / 10
Customer Service: 10 / 10
Reviewed by Shoogie24

I have been a satisfied Drugstore.com customer for many years. They have a very large selection of a wide variety of products, including ones that you may not be able to find at your local corner drugstore. They stock many beauty brands that are not available to me locally. If you cannot find items at your local drugstore or convenience store, you will probably find it at Drugstore.com. There are endless lists of items, from pet supplies to cosmetics to medications to gifts. My orders have always arrived at my door very quickly and their free shipping offer is always a plus. They offer many discounts and free items with purchases throughout the year. I rarely place an order that does not include a free item. Their customer service has been great and they are attentive to customers' needs. Drugstore.com's site is very easy to navigate and is filled with informative customer reviews. They provide an overall pleasant shopping experience.
Overall Rating: 8 / 10
Ease of Ordering: 9 / 10
Product Selection: 5 / 10
Low Pricing: 8 / 10
Customer Service: 6 / 10
Reviewed by gram

No comments entered by reviewer.

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