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Store Ratings
Best Buy Ratings
Best Buy Reviews
(38 Reviews)
Overall Rating
Best Buy Reviews and Best Buy Ratings
8.34 / 10.00
Ease of Ordering

8.82 / 10.00
Product Selection

8.92 / 10.00
Low Pricing

7.32 / 10.00
Customer Service

7.68 / 10.00
Rate & Review Best Buy
 
Individual User Reviews for Best Buy
Overall Rating: 8 / 10
Ease of Ordering: 8 / 10
Product Selection: 9 / 10
Low Pricing: 3 / 10
Customer Service: N/A
Reviewed by Tales

Best Buy had the product I wanted at good price. I usually look in different places but only found comparable prices. Another thing that prompted me to buy from Best Buy is the coupon I was emailed.
Overall Rating: 8 / 10
Ease of Ordering: 8 / 10
Product Selection: 7 / 10
Low Pricing: 6 / 10
Customer Service: 5 / 10
Reviewed by lsauer

Best Buy overall has a nice selection of electronics and home appliances. Items such televisions or home stereo systems are generally a good buy. While other things are a little over-priced such as appliances, printers, and most accessories; these are a better buy elsewhere. As for customer service, sometimes it's great and other times they're downright rude.
Overall Rating: 9 / 10
Ease of Ordering: 8 / 10
Product Selection: 10 / 10
Low Pricing: 5 / 10
Customer Service: N/A
Reviewed by judio

I chose in store pick up instead of having the products shipped to my home. I saved on shipping costs and I was able to get the products same day. Actually within a few hours. They send you a confirmation email within 45 minutes that your order is ready for pick up. I went to the store and picked up my order form the service desk. It took less than 10 minutes. It was faster than if I had to search the store for what I wanted.
Overall Rating: 8 / 10
Ease of Ordering: 9 / 10
Product Selection: 9 / 10
Low Pricing: 9 / 10
Customer Service: 9 / 10
Reviewed by bo

No comments entered by reviewer.
Overall Rating: 8 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 10 / 10
Customer Service: 8 / 10
Reviewed by Niky

Order is relatively easy, the price is also good. The only downside is the order cancellation is difficult. As long as you placed the order, you almost cannot cancel your order, which is not as good as Circuit City.
Overall Rating: 9 / 10
Ease of Ordering: 10 / 10
Product Selection: 9 / 10
Low Pricing: 6 / 10
Customer Service: 9 / 10
Reviewed by Angela

Generally, Best Buy is a pretty good place to shop in terms of selection and ordering. I find their prices to be a bit high compared to other internet sites. Shipping varies. I have had orders take almost three weeks, yet some arrive in less than one week.
Overall Rating: 9 / 10
Ease of Ordering: 10 / 10
Product Selection: 9 / 10
Low Pricing: 8 / 10
Customer Service: 8 / 10
Reviewed by Ryan's mom

Pricing is not the best. Shipping is fast. Pick-up at the store depends on the time of day. Store employees not the best at customer service
Overall Rating: 9 / 10
Ease of Ordering: 9 / 10
Product Selection: 9 / 10
Low Pricing: 9 / 10
Customer Service: 9 / 10
Reviewed by sweetpea

I love their prices, selection and speedy delivery. If I could have picked my order up at my local store (less then 10 mins away) and saved on shipping, I would have given them a 10!
Overall Rating: 8 / 10
Ease of Ordering: 8 / 10
Product Selection: 8 / 10
Low Pricing: 8 / 10
Customer Service: N/A
Reviewed by Karl

Good prices on electronics and DVDs, especially if one is unable to get to their stores. I usually buy DVDs when they are on sale.
Overall Rating: 8 / 10
Ease of Ordering: 9 / 10
Product Selection: 9 / 10
Low Pricing: 9 / 10
Customer Service: 6 / 10
Reviewed by Matt

Best Buy always has a wide selection and competitive prices. As an added bonus, if you live (or work) near a store, you can pick up items ordered online at the store and avoid shipping costs. My only complaint with this purchase was that the wait in line to pick up the item in-store was too long. There was only one person working the customer service desk despite many other employees hanging around doing nothing at the store.
Overall Rating: 8 / 10
Ease of Ordering: 8 / 10
Product Selection: 9 / 10
Low Pricing: 7 / 10
Customer Service: N/A
Reviewed by pat the bat

Mostly the same prices as you find at the stores. Not much of a rebate either. The one thing that I like about their web site vs. their stores is the selection - especially when it comes to DVD and video game titles. Delivery time was good. Of course no one delivers as fast as Amazon.
Overall Rating: 7 / 10
Ease of Ordering: 7 / 10
Product Selection: 8 / 10
Low Pricing: 7 / 10
Customer Service: 7 / 10
Reviewed by m

No comments entered by reviewer.
Overall Rating: 6 / 10
Ease of Ordering: 7 / 10
Product Selection: 7 / 10
Low Pricing: 3 / 10
Customer Service: 2 / 10
Reviewed by LM

Overall, prices tend to be 5 to 10 dollars higher than in comparable stores.
Overall Rating: 4 / 10
Ease of Ordering: 9 / 10
Product Selection: 8 / 10
Low Pricing: 5 / 10
Customer Service: 1 / 10
Reviewed by Diana

Ordering online for in-store pickup seems easy enough and a sensible choice for people on the go. However, I would have had better luck going though the aisles and picking out each individual item myself before battling it out in a line of 20 customers waiting to check out. Pick-up orders get mixed in right with the returns/exchanges and repairs. You see about 3-4 employees behind the customer service desk standing around doing nothing while 1-2 handle everything else. Very disorganized system.
Overall Rating: 9 / 10
Ease of Ordering: 9 / 10
Product Selection: 7 / 10
Low Pricing: 5 / 10
Customer Service: 7 / 10
Reviewed by Sugah Plum

I like their process of ordering, they gave you an option if you wanted it delivered or picked up in the store. And if you decided to pick it up, it only takes 45 minutes, which is awesome!
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 9 / 10
Low Pricing: 10 / 10
Customer Service: 10 / 10
Reviewed by msan68

I bought from Best Buy because they had the best price on the camera I purchased. They had it in stock, as well as the case and media card I needed. Everything was in excellent condition and exactly as ordered. I will order from them again in the future.
Overall Rating: 9 / 10
Ease of Ordering: 9 / 10
Product Selection: 9 / 10
Low Pricing: 9 / 10
Customer Service: 9 / 10
Reviewed by Me

My experience with Best Buy online was a very satisfactory one indeed. Not only was the ease of ordering a pleasure, but I also received confirmation of my shipment within 24 hours. The item I purchased was very hard to find on other sites, however, Best Buy still offered it at a reasonable price. I look forward to receiving my purchase from Best Buy this week. Thank you.
Overall Rating: 8 / 10
Ease of Ordering: 8 / 10
Product Selection: 9 / 10
Low Pricing: 7 / 10
Customer Service: 9 / 10
Reviewed by Stacee

Overall, my experiences with Best Buy have been enjoyable. My orders come in a timely fashion and navigating through the site is very easy. I usually find what I'm looking to purchase when I visit Bestbuy.com and the checkout process is a smooth one, especially since I have shopped before and I do not have to re-enter my information every time I order. Best Buy's prices are better than most stores although sometimes a little higher than one of its major competitors.

I will definitely shop with Best Buy in the future since this shopping experience and others in the past have been pleasurable.

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