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Store Ratings
jcpenney Ratings
jcpenney Reviews
(102 Reviews)
Overall Rating
jcpenney Reviews and jcpenney Ratings
8.79 / 10.00
Ease of Ordering

8.97 / 10.00
Product Selection

8.38 / 10.00
Low Pricing

8.07 / 10.00
Customer Service

8.44 / 10.00
Rate & Review jcpenney
 
Individual User Reviews for jcpenney
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 10 / 10
Customer Service: N/A
Reviewed by Cathy Patterson

I ordered women’s boots from JC Penney. They have the best selection and great sale prices too! I am very pleased!!
Overall Rating: 9 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 7 / 10
Customer Service: 9 / 10
Reviewed by Gen

Online shopping at JC Penney can be a relaxing and enjoyable experience. Just make sure you have plenty of time for browsing through the extensive array of merchandise available for purchase. Close up views make it easy to see tiny details and colors before making your selection. Returns are a breeze. Customer Service takes back merchandise no matter how old it is as long as you have the receipt and the merchandise is unused! They have excellent quality merchandise.

The only things that needs improving is their shipping policy and they only accept one promotion code per order. So you can never get free shipping and a % discount!!! That is a major limitation with heir on-line shopping experience and why I shop more at Kohl’s than Penney’s.
Overall Rating: 7 / 10
Ease of Ordering: 5 / 10
Product Selection: 7 / 10
Low Pricing: 6 / 10
Customer Service: N/A
Reviewed by kayla071804

I was searching for a bed for my son. My sister saw a slide bed in the JC Penney outlet for almost half price. I tried to order the bed but a hard time ordering the bed. One day it said in stock, the next minute out, it was very confusing. In the end, it was in stock. I ordered the bed, it is very nice, the price was great, and was arrived in a timely manner.
Overall Rating: 9 / 10
Ease of Ordering: 8 / 10
Product Selection: 7 / 10
Low Pricing: 9 / 10
Customer Service: 9 / 10
Reviewed by Asianbug

Clearance items tend to go fast fast, so make sure you checkout fast!
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 10 / 10
Customer Service: N/A
Reviewed by SarahS

I was so pleased with my order from JC Penney's! The item that I ordered was backordered and I was not going to receive it for another 3 weeks, but two days after I placed my order I received a notice that my item was being shipped already! Then 5 days later I received my purchase in the mail! It was great, I thought I was going to have to wait forever for my purchase, but in about a week I ended up getting it!
Overall Rating: 8 / 10
Ease of Ordering: 9 / 10
Product Selection: 6 / 10
Low Pricing: 7 / 10
Customer Service: N/A
Reviewed by Bach

No comments entered by reviewer.
Overall Rating: 10 / 10
Ease of Ordering: 9 / 10
Product Selection: 10 / 10
Low Pricing: 10 / 10
Customer Service: 10 / 10
Reviewed by cubal

With discounts, JC Pennys is a very good place to shop.
Overall Rating: 8 / 10
Ease of Ordering: 9 / 10
Product Selection: 9 / 10
Low Pricing: 6 / 10
Customer Service: N/A
Reviewed by Julie Creasy

No comments entered by reviewer.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 8 / 10
Low Pricing: 9 / 10
Customer Service: N/A
Reviewed by G

I purchased a pair of shoes during a holiday week sale. The sale price was the best on the web and shippingwas prompt and FREE.
Overall Rating: 8 / 10
Ease of Ordering: 10 / 10
Product Selection: 8 / 10
Low Pricing: 10 / 10
Customer Service: 10 / 10
Reviewed by sringo

I am a long-time satisfied customer.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 8 / 10
Low Pricing: 7 / 10
Customer Service: 10 / 10
Reviewed by Annmarie

They have quick shipping. They have quality home goods. Their quilts look like they were carefully hand made.
Overall Rating: 7 / 10
Ease of Ordering: 6 / 10
Product Selection: 6 / 10
Low Pricing: 6 / 10
Customer Service: 6 / 10
Reviewed by Julie Burch

I like that JC Penny offers free shipping often. These offers plus the great pricing make JC Penny.com one of my favorite places to buy online from. I hope that in the future JC Penny will give more credit card holder bonuses on purchases made.
Overall Rating: 8 / 10
Ease of Ordering: 10 / 10
Product Selection: 8 / 10
Low Pricing: 9 / 10
Customer Service: N/A
Reviewed by Kbro

No comments entered by reviewer.
Overall Rating: 9 / 10
Ease of Ordering: 9 / 10
Product Selection: 10 / 10
Low Pricing: 10 / 10
Customer Service: N/A
Reviewed by Brads

The prices at JC Penney are very reasonable, much more so than similar stores. Also, the quality of the items is excellent. I've had no problem in the past returning items if I was not satisfied for some reason.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 8 / 10
Customer Service: N/A
Reviewed by Cordeon

This product has been well-rated by consumers out there and I can verify that it's all true. I even got a free shipping offer. The provide fast delivery and secure packaging.
Overall Rating: 8 / 10
Ease of Ordering: 8 / 10
Product Selection: 8 / 10
Low Pricing: 8 / 10
Customer Service: 8 / 10
Reviewed by DocLorrie

I always look for a coupon and rebate when shopping this company. They do carry a wide selection and for the most part have good customer service. Always click through Mrrebates first, then look for a coupon and a sale.
Overall Rating: 9 / 10
Ease of Ordering: 8 / 10
Product Selection: 9 / 10
Low Pricing: 2 / 10
Customer Service: 9 / 10
Reviewed by kitty

I like JC Penny online a lot. I get a lot of good buys from the online outlet. Their items are usually of pretty good quality, but sometimes a little pricey.
Overall Rating: 9 / 10
Ease of Ordering: 10 / 10
Product Selection: 9 / 10
Low Pricing: 8 / 10
Customer Service: 10 / 10
Reviewed by SHOPPIE

JC Penney usually always has the items you want in stock. They also ship items in a very timely manner.
Overall Rating: 8 / 10
Ease of Ordering: 8 / 10
Product Selection: 8 / 10
Low Pricing: 8 / 10
Customer Service: 8 / 10
Reviewed by Sylvia

No comments entered by reviewer.
Overall Rating: 8 / 10
Ease of Ordering: 8 / 10
Product Selection: 9 / 10
Low Pricing: 7 / 10
Customer Service: 7 / 10
Reviewed by Renee

No comments entered by reviewer.

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