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Store Ratings
jcpenney Ratings
jcpenney Reviews
(102 Reviews)
Overall Rating
jcpenney Reviews and jcpenney Ratings
8.79 / 10.00
Ease of Ordering

8.97 / 10.00
Product Selection

8.38 / 10.00
Low Pricing

8.07 / 10.00
Customer Service

8.44 / 10.00
Rate & Review jcpenney
 
Individual User Reviews for jcpenney
Overall Rating: 9 / 10
Ease of Ordering: 10 / 10
Product Selection: 9 / 10
Low Pricing: 9 / 10
Customer Service: N/A
Reviewed by sirpent

The product selection is very diverse and pricing competitive. The store's online ordering is easy to navigate and to understand. I also value the higher-end brands offered. You will receive immediate confirmation of purchase order. I would definitively shop there again. I'm very satisfied with the purchases that I have made with JCPenney.com.
Overall Rating: 10 / 10
Ease of Ordering: 9 / 10
Product Selection: 9 / 10
Low Pricing: 9 / 10
Customer Service: N/A
Reviewed by sar49

No comments entered by reviewer.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 6 / 10
Low Pricing: 6 / 10
Customer Service: N/A
Reviewed by Melody

I found the website easy to use, but the selection for what I wanted was limited
Overall Rating: 9 / 10
Ease of Ordering: 9 / 10
Product Selection: 9 / 10
Low Pricing: 8 / 10
Customer Service: N/A
Reviewed by Debbie

I would recommended shopping at JC Penney. They have a variety of merchandise and lots of sizes to choose from. If you are looking for tall or plus sizes this is definitely the way to go. Shipping is very fast and any of the items can be returned to your local JC Penney store.
Overall Rating: 10 / 10
Ease of Ordering: 9 / 10
Product Selection: 10 / 10
Low Pricing: 10 / 10
Customer Service: 10 / 10
Reviewed by Sweetpea

I love to shop from JC Penney online b/c they offer what I am looking for that I could never get in their stores. I virtually never go to their stores b/c they carry nothing I am looking for and I could never get the deals that I do online.!! Thank goodness for their online shop.! The only problem I ever had with them shopping online is that their coupons sometimes don't work. I have had this happen to me a few times and have had to call customer service who must review what you ordered actually applies to the coupon then if they see that you have complied with the coupon terms they will take it off for you. Last time this happened to me the supervisor told me that coupon problems occur online quite frequently.This can be a hassle b/c you must be put on hold for some time on the telephone.
Overall Rating: 9 / 10
Ease of Ordering: 10 / 10
Product Selection: 9 / 10
Low Pricing: 9 / 10
Customer Service: 9 / 10
Reviewed by Tracy

Gotta love Penneys! Order when there's sale prices and free shipping offers to get the best deals! Always quick shipping and easy returns.
Overall Rating: 10 / 10
Ease of Ordering: 9 / 10
Product Selection: 9 / 10
Low Pricing: 8 / 10
Customer Service: 10 / 10
Reviewed by Di

I have always liked JC Penney's. There is a lot of variety to pick from. The outlet has amazing prices. I also like when they have special promotions.
Overall Rating: 9 / 10
Ease of Ordering: 10 / 10
Product Selection: 9 / 10
Low Pricing: 8 / 10
Customer Service: N/A
Reviewed by Chanda

It was fast and easy! We found exactly what we were looking for and it was on sale! Checkout was fast and easy and I like that you don't have to register to order online. I have always liked the selection on JcPenney.com and they didn't let me down. We couldn't find shoes in the store that my son liked and so we went online and he found some right away and the best part is that they will be delivered right to my front door!
Overall Rating: 8 / 10
Ease of Ordering: 9 / 10
Product Selection: 8 / 10
Low Pricing: 7 / 10
Customer Service: N/A
Reviewed by CrazyDreamer

JCPenney.com is a very reliable and trustworthy online retailer. They have a nice selection of quality merchandise , both name-brand and their own house brands. The product descriptions are complete and informative so that you know what you're ordering and never have to guess. The check-out process is easy and my orders nearly always arrive in less than a week. If you need to return an item it's very helpful to be able to take it back to a store and save the return shipping costs.
Overall Rating: 7 / 10
Ease of Ordering: 7 / 10
Product Selection: 9 / 10
Low Pricing: 10 / 10
Customer Service: N/A
Reviewed by RL

Great price through Mr. Rebates! Product was just what I was looking for. I will make more purchases in the future.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 9 / 10
Low Pricing: 9 / 10
Customer Service: N/A
Reviewed by Maddie

I like JC Penney clothing and their website makes it easy to find what I am looking for.
Overall Rating: 8 / 10
Ease of Ordering: 9 / 10
Product Selection: 7 / 10
Low Pricing: 9 / 10
Customer Service: N/A
Reviewed by Viktor

The delivery was a bit delayed to ordering special item. The price was good.
Definitely intend to order again.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 10 / 10
Customer Service: N/A
Reviewed by kwen

I've been shopping at Penneys for 30 years. I've shopped by mail for 25 years and online for almost 10. Penneys usually has what I want at a good price. The return policy is great. All in all always wonderful.
Overall Rating: 8 / 10
Ease of Ordering: 7 / 10
Product Selection: 7 / 10
Low Pricing: 8 / 10
Customer Service: N/A
Reviewed by Sherry

JC Penney always has a wide selection. It is one of the few places I can find women's pants in tall. They also have very comfortable shoes. Some things can be found in the store but there is a much larger selection online.
Overall Rating: 8 / 10
Ease of Ordering: 8 / 10
Product Selection: 7 / 10
Low Pricing: 7 / 10
Customer Service: 7 / 10
Reviewed by Jules

No comments entered by reviewer.
Overall Rating: 9 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 10 / 10
Customer Service: N/A
Reviewed by CLove

One thing that could be easier is viewing the shirt (or whatever) in all of the colors it comes in. Having to open a separate window and click on alternate view, etc. is a pain. Other than that, it was a good shopping experience.
Overall Rating: 9 / 10
Ease of Ordering: 10 / 10
Product Selection: 9 / 10
Low Pricing: 8 / 10
Customer Service: N/A
Reviewed by J.T.

Ordering from JC Penney was easy. I was looking for snowsuits for my daughters. The ones I wanted I could not find in the stores, but was able to find them online and still on sale. They were offering free shipping so I was able to save almost $15 in shipping. I received the order and shipping confirmation emails in a timely manner and I am looking forward to receiving my order.
Overall Rating: 9 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 9 / 10
Customer Service: 9 / 10
Reviewed by amy

Website is really easy to navigate. They have a huge online selection. Customer service is good, but the 800 number has you on hold for a long time.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 10 / 10
Customer Service: 9 / 10
Reviewed by jackamilla

I shop the online outlet and the Wednesday deals nearly every week. The price is right and the selection is awesome. JC Penny deeply discounts items and gives you high quality and at a low price. I have been shopping here for years and I am never let down with my purchases. JC Penny allows you to use coupons for an even better shopping savings.
Overall Rating: 9 / 10
Ease of Ordering: 9 / 10
Product Selection: 8 / 10
Low Pricing: 8 / 10
Customer Service: N/A
Reviewed by luce

No comments entered by reviewer.

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