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Store Ratings
jcpenney Ratings
jcpenney Reviews
(102 Reviews)
Overall Rating
jcpenney Reviews and jcpenney Ratings
8.79 / 10.00
Ease of Ordering

8.97 / 10.00
Product Selection

8.38 / 10.00
Low Pricing

8.07 / 10.00
Customer Service

8.44 / 10.00
Rate & Review jcpenney
 
Individual User Reviews for jcpenney
Overall Rating: 9 / 10
Ease of Ordering: 10 / 10
Product Selection: 9 / 10
Low Pricing: 6 / 10
Customer Service: N/A
Reviewed by 21

No comments entered by reviewer.
Overall Rating: 5 / 10
Ease of Ordering: 9 / 10
Product Selection: 4 / 10
Low Pricing: 4 / 10
Customer Service: 5 / 10
Reviewed by al1

I used to like JCPenney.
Wrong orders on two different times and I will not order again.

Sorry.
Overall Rating: 9 / 10
Ease of Ordering: 9 / 10
Product Selection: 9 / 10
Low Pricing: 8 / 10
Customer Service: N/A
Reviewed by Kimmi B

I've been shopping with JCPenney for years. They have great products at great prices! Their products are high quality and you know you are getting a good item. They also have great sales and you can always get a hold of a killer coupon code! Always remember to look for a coupon code before you checkout at JCPenney because you can always save on your shipping or at least 20% to 30% on your order. See you at JCPenney!
Overall Rating: 8 / 10
Ease of Ordering: 8 / 10
Product Selection: 10 / 10
Low Pricing: 8 / 10
Customer Service: N/A
Reviewed by Lisa

JCPenney has such a wide variety of items. I usually shop there only for women's clothing. I love their sales and their outlet items. I also love how you can ship to the store and save on shipping! They have great coupons that you can combine with sales to get an even better deals! Overall, this isn't my favorite online place to shop, but has been a good experience.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 9 / 10
Low Pricing: 9 / 10
Customer Service: 10 / 10
Reviewed by katpyt

I often receive free shipping offers and clothing and bedding quality is very good. Fast shipping and overall very satisfied with my shopping experience at JC Penney.
Overall Rating: 8 / 10
Ease of Ordering: 9 / 10
Product Selection: 8 / 10
Low Pricing: 9 / 10
Customer Service: N/A
Reviewed by kdsts2002

You can usually find a good sale at JC Penney.com. The shipping is pretty reasonable, and they ship pretty fast. You can usually find a coupon code for them online as well.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 9 / 10
Low Pricing: 9 / 10
Customer Service: N/A
Reviewed by BBozz1

Penney's offers good value in these tough times. They stand behind their merchandise. They also have a good return policy.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 10 / 10
Customer Service: 10 / 10
Reviewed by Mel

I purchased an excercise machine from JCPenney. I was looking for a great deal and not only did I find it on sale but I also got free shipping. The machine came earlier than expected which really made this purchase exceptional.
Overall Rating: 8 / 10
Ease of Ordering: 8 / 10
Product Selection: 8 / 10
Low Pricing: 5 / 10
Customer Service: 8 / 10
Reviewed by Lori Dawn

They are always having sales and discounts. The selection is usually pretty good.
Overall Rating: 9 / 10
Ease of Ordering: 9 / 10
Product Selection: 8 / 10
Low Pricing: 8 / 10
Customer Service: N/A
Reviewed by TennesseeYankee

Penney's has a good selection of merchandise, but it's annoying to see one price in the store and another (usually higher one) in the catalog and/or on-line. The lowest price should be honored across the board. Shipping was pretty quick to my local store and the order was correct, but for some reason, they refused to honor the free shipping coupon. I don't see why - I just purchased some bedding and lamps, not heavy furniture.

I do like Penney's, however, and will shop there again.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 10 / 10
Customer Service: 10 / 10
Reviewed by djv

No comments entered by reviewer.
Overall Rating: 10 / 10
Ease of Ordering: 7 / 10
Product Selection: 10 / 10
Low Pricing: 10 / 10
Customer Service: 10 / 10
Reviewed by TRIO

EVERYTHING ALWAYS COMES QUICKLY AND CORRECTLY.
I LOVE JCPENNEY.
Overall Rating: 9 / 10
Ease of Ordering: 10 / 10
Product Selection: 7 / 10
Low Pricing: 9 / 10
Customer Service: 10 / 10
Reviewed by DEB

THIS SITE IS GREAT. I NEEDED HELP AND THEY WERE THERE , I WAS NOT ON HOLD FOREVER. THEY WERE SO HELPFUL & QUICK. THE PRICES ARE GREAT TOO.
Overall Rating: 7 / 10
Ease of Ordering: 5 / 10
Product Selection: 7 / 10
Low Pricing: 8 / 10
Customer Service: 7 / 10
Reviewed by Ashleekieu

I have ordered from JCPenney numerous time, and they have been smooth and easy. However, my last order was a nightmare. It took them to over 8 weeks to ship my time, when it was to have taken 2 weeks. When I finally got it, it was the wrong thing. Now I have to wait another 2-3 weeks for them to correct it. I liek JCpenney, but the last shopping makes me think twice beofre buying.
Overall Rating: 3 / 10
Ease of Ordering: 6 / 10
Product Selection: 5 / 10
Low Pricing: 5 / 10
Customer Service: 5 / 10
Reviewed by aytamga

I ordered once from this store. First after two weeks they emailed me saying that the item is backordered although it showed in stock at the time of purchase. One month later, they emailed again saying that the order is cancelled.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 7 / 10
Low Pricing: 5 / 10
Customer Service: N/A
Reviewed by ar2stepper

Overall, I'm satisfied with Penney's...they have fast shipping...easy to surf their catalog. Some of their household products I have not been satisfied with, they were over priced for the quality. Their childrenís and adult clothing line is very good. I will continue to use J C Penney as one of my better online stores.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 9 / 10
Low Pricing: 9 / 10
Customer Service: 5 / 10
Reviewed by marty

I use JC Penney's a lot.
Overall Rating: 9 / 10
Ease of Ordering: 9 / 10
Product Selection: 9 / 10
Low Pricing: 10 / 10
Customer Service: N/A
Reviewed by Mississippi Shopper

JC Penney has a good website with a few problems mainly with items not being in stock which are listed on the site. You don't find out if an item is in stock until you attempt to put it in your "bag". This may be due to the sites update or refresh rate. They have a very good selection of items and good prices. Sometimes the items online are not as good as the quality of items in the store. Additionally I must also say that some of the items online are not found in the stores. But the site is fairly logically laid out.
Overall Rating: 7 / 10
Ease of Ordering: 8 / 10
Product Selection: 7 / 10
Low Pricing: 6 / 10
Customer Service: 4 / 10
Reviewed by Jane

I gave an overall rating of 7 because when I ordered the email said the item would ship the next business day and I need the item with in 1 week. In reality the item was not shipped until 3 business days.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 9 / 10
Customer Service: 10 / 10
Reviewed by lori

This is one of the sites that makes it easy to order, pop up detail on all items, adding to the cart and check out makes for fast shopping. The shipping is fast, too.

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