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Store Ratings
Sears Ratings
Sears Reviews
(26 Reviews)
Overall Rating
Sears Reviews and Sears Ratings
8.38 / 10.00
Ease of Ordering

8.69 / 10.00
Product Selection

8.42 / 10.00
Low Pricing

8.35 / 10.00
Customer Service

6.50 / 10.00
Rate & Review Sears
 
Individual User Reviews for Sears
Overall Rating: 5 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 9 / 10
Customer Service: 1 / 10
Reviewed by Casey

Ordering process is easy enough (even though the website isn't very user-friendly), but you better hope you don't need any "support." Sears customer service is ABSOLUTELY WORTHLESS. Nobody has an answer their response is, "We'll send a message to the support team and they'll return your call." Go figure, the "support team" never returned my call. It took FIVE calls and an attitude to get anyone on the phone who could help fix a SEARS MISTAKE.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 8 / 10
Low Pricing: 9 / 10
Customer Service: N/A
Reviewed by Livermore Gal

I purchased a TV to be picked up in the store. The whole process went seamlessly and they had the TV ready for pickup when I arrived. They also had the lowest price on the TV that I could find from the major big boc chains. Very happy with everything.
Overall Rating: 5 / 10
Ease of Ordering: 7 / 10
Product Selection: 4 / 10
Low Pricing: 5 / 10
Customer Service: N/A
Reviewed by B Brown

In general I like Sears. It has always been a reliable place to shop. The merchandise is average to good quality, average priced and usually you can find what you need. I also appreciate the Craftsman Tool line and its replacement policy. However, I have had a recent bad experience. I've used Kenmore appliances forever. I have always been pleased with them and typically they last a long time. But... my latest purchase of the Kenmore Oasis washer and dryer has been the biggest disappointment. These machines are not good. The washer doesn't wash well. It's loud, wobbly, and goes on "tilt" too regularly. The dryer has malfunctioned and beeps all the time as well as losing a pulley and belt inside among other issues. Lucky for me my husband is mechanical and fixed it. I can't be too mad because I haven't taken the responsibility to follow up with them about my issues with these appliances. I am still a believer in Kenmore appliances and will give them another chance when I can afford it!
Overall Rating: 9 / 10
Ease of Ordering: 8 / 10
Product Selection: 9 / 10
Low Pricing: 7 / 10
Customer Service: N/A
Reviewed by jynx

Sears is always a helpful place to search for everything from power tools to bedding. I've always experienced great products at a fair price with Sears. Overall, I would recommend them to any friend or family member.
Overall Rating: 8 / 10
Ease of Ordering: 9 / 10
Product Selection: 9 / 10
Low Pricing: 9 / 10
Customer Service: 2 / 10
Reviewed by Sue

I ordered a vacuum from Sears.com. I used a 15% off vacuums coupon through Mr. Rebates. When I checked out, the total didn't reflect the coupon. Before finishing the check-out, I contacted the customer service help on the site. I was told to go ahead and check-out without getting the discount, then call customer service on the phone for an adjustment.

I did that...the lady on the phone knew the situation and told me the amount that would be removed from my Sears charge card within 10 days. It never was removed. Luckily I had saved the original message from customer service, I then wrote to the Sears help email. I was told that they couldn't help me, I had to go to my local store for reimbursement. My local store was upset that this was passed off on them, it was not their order. But she did help me get the credit on my Sears card. One good thing, the vacuum did ship for free to my local store for pick-up.
Overall Rating: 10 / 10
Ease of Ordering: 9 / 10
Product Selection: 10 / 10
Low Pricing: 10 / 10
Customer Service: N/A
Reviewed by javap

Ordered a power washer for pick up thinking it would take a few hours before it would be available for pickup. I got the email to pick up super fast. It was within 10 minutes of completing the sale.
Overall Rating: 8 / 10
Ease of Ordering: 8 / 10
Product Selection: 8 / 10
Low Pricing: 7 / 10
Customer Service: N/A
Reviewed by Heather

No comments entered by reviewer.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 8 / 10
Low Pricing: 10 / 10
Customer Service: 10 / 10
Reviewed by Bear

Great service and quick shipping.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 10 / 10
Customer Service: N/A
Reviewed by ps

Who wouldn't like this store. They have so many specials! Items can be returned to local store which is convenient!
Overall Rating: 8 / 10
Ease of Ordering: 8 / 10
Product Selection: 9 / 10
Low Pricing: 8 / 10
Customer Service: 8 / 10
Reviewed by Brandy

No comments entered by reviewer.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 10 / 10
Customer Service: 10 / 10
Reviewed by melody

I love that I can order online and pick it up at the store. Saves on shipping costs. Also love to read the reviews of other people who purchased the same product which helps in the deciding factor of whether or not to purchase that same item.
Overall Rating: 8 / 10
Ease of Ordering: 10 / 10
Product Selection: 9 / 10
Low Pricing: 9 / 10
Customer Service: 4 / 10
Reviewed by EG

Finding what I wanted was easy. I opened a Sears card and tried to take advantage of an advertised financing deal, however, it was an absolute pain getting them to honor the financing deal. I was sent from one department to the other and it took about an hour on the phone to finally get the situation taken care of. I'm not sure if I will order from them again.
Overall Rating: 6 / 10
Ease of Ordering: 8 / 10
Product Selection: 6 / 10
Low Pricing: 6 / 10
Customer Service: 4 / 10
Reviewed by Angela

Products are not always in stock, so you get 1/2 through an order and can't finish it. For example, I ordered a mattress and went to order the box spring that matched it, only to find that Sears does not carry it any more. Product support offered little help and took forever. I changed my order to another mattress. The morning it was to be delivered, Sears called to tell me it would take another week. Customer Service is terrible and products are always overpriced unless on sale. Be careful when ordering, and only use coupons or sales listed through Mr. Rebates..
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 10 / 10
Customer Service: N/A
Reviewed by wendy

My husband swears by the Craftsman tools. You can order online and pick-up at the store. Ordering is easy online.
Overall Rating: 10 / 10
Ease of Ordering: 8 / 10
Product Selection: 9 / 10
Low Pricing: 10 / 10
Customer Service: 9 / 10
Reviewed by Frankie

I found a bistro patio set that is exactly what we wanted. The customer service staff for the online ordering support was also helpful in assisting my efforts to find a rug to match the set. The ordering process was simple and I was able to use gift cards online, which not all retailers will do.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 10 / 10
Customer Service: N/A
Reviewed by Joanne

I bought storage and they were the cheapest by far on pricing even if they give only 1% cashback and I could not find no coupon anywhere but still a great deal. I've picked up at the store for free shipping so that is great. I will use them again.
Overall Rating: 7 / 10
Ease of Ordering: 6 / 10
Product Selection: 8 / 10
Low Pricing: 7 / 10
Customer Service: N/A
Reviewed by jlo7933

It takes time to find what you are looking for at this site. You have to find the type of item, such as tools, and then a sub-division of that, such as hand held power tools, then if you are liking you may find the tool you are looking for. To sum it up I would give yourself extra time to look and find your item.
Overall Rating: 7 / 10
Ease of Ordering: 8 / 10
Product Selection: 7 / 10
Low Pricing: 7 / 10
Customer Service: 2 / 10
Reviewed by raindrop girl

It's more pleasant to use the website than trek out to an old Sears store. However, both times I was eligible for some sort of rebate from Sears, but had a devil of a time. The first time I never received the promised online order form that I had to submit to get their rebate. I called Customer Service three times, and they were quite polite, but I never received the information they said they'd send. When it didn't come via email, I asked for it to be sent regular mail, but nothing happened.
The second time I did receive the needed information, but it was confusing. However, it's now so overdue, I do not expect it to arrive. Beware of their rebates that can look so appealing, but not work out. Beware polite customer service reps who seem to help, but nothing happens.
Overall Rating: 8 / 10
Ease of Ordering: 8 / 10
Product Selection: 8 / 10
Low Pricing: 8 / 10
Customer Service: N/A
Reviewed by Jodi

Shopping online at Sears is much more pleasant than shopping in a real Sears store. The site is easy to navigate and no need to fight the crowds. Shipping is fast and one can find a great deal.
Overall Rating: 5 / 10
Ease of Ordering: 7 / 10
Product Selection: 5 / 10
Low Pricing: 7 / 10
Customer Service: N/A
Reviewed by jm

Sears offers a large selection of merchandise from clothing to automotive. Although, even with the sale prices that they are always advertising, the shipping costs can be rather high in combination with sales tax. If you can get a free shipping deal, then you just may hit the jackpot.

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