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Store Ratings
Coldwater Creek Ratings
Coldwater Creek Reviews
(36 Reviews)
Overall Rating
Coldwater Creek Reviews and Coldwater Creek Ratings
8.75 / 10.00
Ease of Ordering

9.28 / 10.00
Product Selection

8.11 / 10.00
Low Pricing

7.22 / 10.00
Customer Service

8.95 / 10.00
Rate & Review Coldwater Creek
 
Individual User Reviews for Coldwater Creek
Overall Rating: 7 / 10
Ease of Ordering: 10 / 10
Product Selection: 8 / 10
Low Pricing: 5 / 10
Customer Service: 10 / 10
Reviewed by Gailr97

I have a love/hate relationship with CC. I have been buying their clothes for several years. Being a larger size, I am pleased to have found somewhere where I can shop instead of just gazing wistfully. But, as with the previous reviewer, the games they play with their pricing drive me insane. Do they think we don't notice?? I watch the site very closely, ready to jump in if there is a good deal. For me, living in Canada, that means one that is worth while after paying extra shipping, and Canadian duties. Their trousers and crops fit me perfectly - size W18. For the jackets I take 2X, and those are usually pretty good. Knits I keep away from - I find them too flimsy. Shirts and tanks usually fine. They obviously watch me as closely as I watch them - they don't send me catalogues any longer because I shop exclusively from the Outlet. As the previous reviewer has noted, stuff vanishes when there is a really good sale on, only to re-appear at a higher price. I have only very infrequently had to send stuff back because I haven't liked the fit or the fabric.

The customer service is very good, the web site works very well. Now, if only they would stop seeing their customers as gullible as regards the Outlet pricing.
Overall Rating: 8 / 10
Ease of Ordering: 10 / 10
Product Selection: 6 / 10
Low Pricing: 5 / 10
Customer Service: 10 / 10
Reviewed by asagao

I have long been a fan of CWC. Their customer service is excellent, styles were fashionable and wearable, and their quality once was dependable. Over the past two years, however, CWC marketing seems focused upon inferior quality sale merchandise - items which first appear at ridiculous prices and then are reduced and repeatedly re-offered at prices both below and above value. The items I have ordered do not hold up well- cottons stretch, tees and pants fade and lose their shape, sizing is inconsistent. As I have purchased many items over the years, I can compare older merchandise with recent purchases and the quality has deteriorated significantly. Sadly, I am no longer ordering from CWC.
Overall Rating: 7 / 10
Ease of Ordering: 7 / 10
Product Selection: 3 / 10
Low Pricing: 7 / 10
Customer Service: N/A
Reviewed by deb

Good prices if you find what you want in their outlet section. My main complaint with Coldwater Creek is that they play around with their pricing and selection. For instance I was eyeing a dress in their outlet section so when they had their 60% off sale I was ready to buy it but low and behold it was gone/sold out. I checked every day on it and then when the sale was off, the dress magically appeared again. I guess it's their way of getting rid of the more unsellable merchandise.
Overall Rating: 9 / 10
Ease of Ordering: 10 / 10
Product Selection: 9 / 10
Low Pricing: 8 / 10
Customer Service: N/A
Reviewed by theycallmeamy

I used to buy my Mom clothes from Coldwater Creek, and I was always impressed with the quality. Too bad their sizes were too big for me, or I would have purchased stuff for me, too. The clothing can be a tad expensive, but it's very unique and sophisicated. If you can wait for a sale, you can get a great deal!
Overall Rating: 9 / 10
Ease of Ordering: 7 / 10
Product Selection: 10 / 10
Low Pricing: 10 / 10
Customer Service: N/A
Reviewed by ladybama

I've been shopping online with Coldwater Creek & Mr.Rebates for 3 months. I was also lucky enough on my 1st purchase with Coldwater Creek to click through from Mr.Rebates & won $100.00 in the St. Patrick's Day Sweepstakes! To verify, look on the winners page & my name is 2nd from the bottom. Heres the link: http://www.mrrebates.com/promos/st_patricks_day_winners_2009.asp

I was able to get some fabulous buys in their Clearance Dept. Up to 80% off! I would recommend this site.
Overall Rating: 10 / 10
Ease of Ordering: 9 / 10
Product Selection: 8 / 10
Low Pricing: 3 / 10
Customer Service: 10 / 10
Reviewed by jan007

Been buying Coldwater Creek for a while. Most clothing items high quality. Have to watch t-shirts and knit shirts as a few of mine shrunk in the length. They have best quality if buying blouses and skirts and jackets and pants. Prices high but when you can catch your size in the outlet, it's a great bargain.
Overall Rating: 9 / 10
Ease of Ordering: 10 / 10
Product Selection: 9 / 10
Low Pricing: 9 / 10
Customer Service: 10 / 10
Reviewed by DBak

Clothes and jewelry I've ordered are excellent quality! Pricing is good for the quality, when you get outlet items, value is amazing! Customer service is among the best also.
Overall Rating: 9 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 10 / 10
Customer Service: 9 / 10
Reviewed by Kathie

Their clothes are for real people, not just for models, and are classic in design for the most part, so your can wear them for years. They are also well made, and if something does not come up to their standards, they are good about returns and refunds. I also like the way they write up their descriptions of the merchandise -- it also is very creative. I usually buy things on sale, so the pricing is very favorable for the quality.
Overall Rating: 6 / 10
Ease of Ordering: 8 / 10
Product Selection: 6 / 10
Low Pricing: 6 / 10
Customer Service: 6 / 10
Reviewed by Ginny D

My problem is a noticable reduction in quality-appliques off center, colors that run, erratic sizing.
Overall Rating: 8 / 10
Ease of Ordering: 10 / 10
Product Selection: 9 / 10
Low Pricing: 3 / 10
Customer Service: N/A
Reviewed by Gris

Coldwater has an excellent selection of products and good quality; however, some things are a little "pricey."

Overall, a good shopping experience
Overall Rating: 8 / 10
Ease of Ordering: 10 / 10
Product Selection: 9 / 10
Low Pricing: 7 / 10
Customer Service: 9 / 10
Reviewed by bargospecialties

I love Coldwater Creek clothes. They last forever. Their prices are high, but if you can wait and shop the outlet, you will get a deal.
Overall Rating: 8 / 10
Ease of Ordering: 9 / 10
Product Selection: 5 / 10
Low Pricing: 4 / 10
Customer Service: N/A
Reviewed by javajunki

Coldwater Creek offers an upscale look at moderate prices, but their shipping charges are extremely high. They don't offer a variety of colors on most of their items, so you are limited in that respect. The quality is what you pay for; most of their pants are stretch, even their so-called denim jeans. I only buy from them if I really like an outfit in their catalog and if it's the type of clothes that would look good in their "fake" fabric!
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 10 / 10
Customer Service: 10 / 10
Reviewed by Seren

I've shopped at Coldwater Creek for years. Their prices may be high, but the sales and coupons are amazing and often. One thing to note - get to the website early when there are sales, items sell out quite quickly! There is now a Coldwater Creek store nearby, and I still prefer the website - better selection, sales, etc.

All apparel and decorating/gift items I've purchased have been exactly as described or better.

I've had only positive experience with customer service. Two calls were about clothing sizes and actual colors, and the customer service reps couldn't have been nicer or more helpful. One call was about a double delivery - I received my shipment twice, though was charged once. I called to get a return shipping label, and they asked me to keep the items, no charge!
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 8 / 10
Low Pricing: 8 / 10
Customer Service: N/A
Reviewed by AnnetteHud

Most of their merchandise is of good quality. Their sales are fabulous, and the packaging and delivery are first class. Their sizing could be more consistent.
Overall Rating: 9 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 4 / 10
Customer Service: 4 / 10
Reviewed by SAHM

Coldwater Creek has beautiful clothing & accessories. Their website is easy to navigate & the check-out process is simple.

Their prices are on the high side, but they do offer good coupon codes & have a great "sale" section with wonderful bargains. In addition, once or twice a year there is a 50% off sale with 50% off the entire site.

On-line "chat" customer service isn't so great. I found the CS reps to be rude & not helpful at all when I had the need to contact them.

Overall, I would recommend Coldwater Creek & I certainly will continue to shop there. If I have the need to contact customer service in the future, I will probably do it by phone rather than rely on their "chat" or e-mail options.
Overall Rating: 9 / 10
Ease of Ordering: 9 / 10
Product Selection: 8 / 10
Low Pricing: 7 / 10
Customer Service: 10 / 10
Reviewed by kbfisher

I love to shop the outlet at Coldwater Creek. Their prices are great. Sign up for an account and you will get amazing coupons sent to you. The only thing that I do not like is that you cannot match up items by exact color. Therefore, I call into Customer Service and they have people who are more than willing to help you build an outfit.
Overall Rating: 8 / 10
Ease of Ordering: 8 / 10
Product Selection: 5 / 10
Low Pricing: 5 / 10
Customer Service: N/A
Reviewed by diane bartels

Overall good website; improved from last time i used it except that it's still very frustrating that many items still shown as available are actually unavailable when you click on them to select that item. Please delete items from online inventory that are no longer available! Otherwise it's a very pleasant shopping experience.
Overall Rating: 9 / 10
Ease of Ordering: 10 / 10
Product Selection: 8 / 10
Low Pricing: 7 / 10
Customer Service: N/A
Reviewed by Dolly

Good quality on all the classic style apparel and unique merchandise I have purchased. The return service is excellent. The catalog photography and presentation is so nice that it is my favorite way to make selections.
Overall Rating: 8 / 10
Ease of Ordering: 8 / 10
Product Selection: 10 / 10
Low Pricing: 7 / 10
Customer Service: 10 / 10
Reviewed by Anne Langham

The website is sometimes difficult to use, i.e. it is difficult to search unless you have a specific item number. If you want to search for black pants, for example, the search engine requires a catalog number or an item number. Shipping is too high. Other than that, they have good sales and give discounts in various places.
Overall Rating: 8 / 10
Ease of Ordering: 9 / 10
Product Selection: 7 / 10
Low Pricing: 8 / 10
Customer Service: N/A
Reviewed by Lisa

Coldwater Creek offers great quality merchandise. If you can catch one of their email promotional codes, the prices can be great. I only wish the website offered you the option to view more items on each page. It can get tedious flipping through the "pages" when viewing merchandise. Returns are handled very well, also.

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