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Store Ratings
Nordstrom Ratings
Nordstrom Reviews
(44 Reviews)
Overall Rating
Nordstrom Reviews and Nordstrom Ratings
9.23 / 10.00
Ease of Ordering

9.45 / 10.00
Product Selection

8.98 / 10.00
Low Pricing

7.00 / 10.00
Customer Service

9.23 / 10.00
Rate & Review Nordstrom
 
Individual User Reviews for Nordstrom
Overall Rating: 8 / 10
Ease of Ordering: 8 / 10
Product Selection: 9 / 10
Low Pricing: 8 / 10
Customer Service: 9 / 10
Reviewed by bo

Very good site and experience.
Overall Rating: 8 / 10
Ease of Ordering: 8 / 10
Product Selection: 10 / 10
Low Pricing: 7 / 10
Customer Service: 9 / 10
Reviewed by Phuong Nguyen

They have great selections. Their shipping is cheap, and items arrive on time.
Overall Rating: 7 / 10
Ease of Ordering: 9 / 10
Product Selection: 6 / 10
Low Pricing: 3 / 10
Customer Service: 7 / 10
Reviewed by aytamga

Shipping is so inconvenient. They don't provide you any tracking info. So if there is something wrong with your shipping address or shipment, you have to find out yourself. No free shipping option either! Great selection of quality brands, though!
Overall Rating: 9 / 10
Ease of Ordering: 10 / 10
Product Selection: 7 / 10
Low Pricing: 5 / 10
Customer Service: 9 / 10
Reviewed by Destiny

I would really like to see more children's items available on the Nordstrom site. I have bought casual wear, shoes, and cosmetics from the Nordstrom site and have had good experiences. Some beauty orders are shipped from retail stores, so your complete order may not always arrive at one time. It is nice to be able to return items at the retail store if they don't work. The Nordstrom site often has numerous sale items as well as the great deals offered by Mr. Rebates.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 8 / 10
Low Pricing: 10 / 10
Customer Service: 10 / 10
Reviewed by GEN

I purchased a dress online and it fit perfectly for my daughter's graduation. Absolutely beautiful dress and fabric was top notch quality. A bargain for the price.

Cannot beat the $5 shipping! A great incentive to shop online rather than fighting the crowds in the store. A better selection of sizes online as well. Hard to find sizes 3 and 5 are always in stock.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 7 / 10
Customer Service: 8 / 10
Reviewed by ji

No comments entered by reviewer.
Overall Rating: 9 / 10
Ease of Ordering: 10 / 10
Product Selection: 9 / 10
Low Pricing: 9 / 10
Customer Service: 9 / 10
Reviewed by cj

I love Nordstrom.com! Since there is not a Nordstrom department store in the city where I live, Nordstrom.com became my favorite online department store for clothes shopping. The website is very easy to use and navigate. The clothes are very classic and stylish, and have great quality. The website offers the great flat shipping rate no matter how much your order is. Strongly recommended!
Overall Rating: 7 / 10
Ease of Ordering: 8 / 10
Product Selection: 7 / 10
Low Pricing: 4 / 10
Customer Service: N/A
Reviewed by JE

I have ordered from Nordstom several times and am always struck by the fact that they fail to contact you for days after the initial order (other than the immediate email acknowledgement that the order was received). It seems to take a much longer than usual amount of time for them to locate and ship the product, which always leads me to believe they are out of stock. Shipping times are equally long. Also, I think you should get free shipping at some point (over $200).
Overall Rating: 8 / 10
Ease of Ordering: 8 / 10
Product Selection: 7 / 10
Low Pricing: 1 / 10
Customer Service: N/A
Reviewed by kat

One item was set as $49-$69, with no distinction as to which sizes the prices applied to. Usually the higher price size is the larger size. However, a size 4 was indicated as $69, and that was only when you added it to the shopping cart. It was also time consuming to access the Wish List. You had to go to My Account first. Other sites have Wish List in the toolbar.
Overall Rating: 8 / 10
Ease of Ordering: 8 / 10
Product Selection: 8 / 10
Low Pricing: 7 / 10
Customer Service: 8 / 10
Reviewed by me

I have been looking for a dress to wear to a wedding in October. I have been on all sorts of sites and I am always directed back to the Nordstrom site. Nordstrom had the best selection of dresses for this occasion. The dresses were stylish, good name brand quality and affordable for me. I will continue to choose Nordstrom for my future shopping needs.
Overall Rating: 9 / 10
Ease of Ordering: 8 / 10
Product Selection: 8 / 10
Low Pricing: 8 / 10
Customer Service: N/A
Reviewed by kayla071804

I have ordered from Nordstrom online numerous times. I have always had a good experience with them. I like the fact that they offer very cheap shipping now. I would recommend Nordstrom to other shoppers.
Overall Rating: 9 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 2 / 10
Customer Service: N/A
Reviewed by joanc

The website is very user friendly. Products are very easy to find and availability is always great. The only complaint I would mention is the last order shipped took a little longer than I would have thought. That was probably because of the $5.00 shipping rate which is lower than most.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 10 / 10
Customer Service: 10 / 10
Reviewed by G

I have shopped Nordstroms for about 20 years whenever I visited on the west coast before they migrated east. The online selection is almost as complete an experience as visiting the mall store (except for tailored merchandise). With a $5 per order shipping free, for many purchases it is cheaper and faster and more convenient than a drive to the store.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 10 / 10
Customer Service: N/A
Reviewed by danismom

A great store! I always have a great experience with them. I will definitely order from them again.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 9 / 10
Low Pricing: 8 / 10
Customer Service: 9 / 10
Reviewed by Renee

No comments entered by reviewer.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 10 / 10
Customer Service: 10 / 10
Reviewed by Marcel

I rreceived great savings at Nordstrom. I love that no matter how many pieces you buy, shipping is always a flat 5.00 fee and I adore the policies for returns. No hassle. You can exchange at the store or online. I will be back for sure. Thanks.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 2 / 10
Customer Service: 10 / 10
Reviewed by thedumpling

What's not to love about Nordstrom? They have, IMO, the best CS in the universe, and I tried their live (online) CS and could not have been more satisfied. I most appreciate the fact that they don't bombard me with emails; the ones they send are tailored to my past purchases and interests. (I'm not sure if I understood the pricing category correctly...my 2 means kind of pricey but no more than, say, Bloomingdale's.)
Overall Rating: 8 / 10
Ease of Ordering: 10 / 10
Product Selection: 6 / 10
Low Pricing: 7 / 10
Customer Service: 8 / 10
Reviewed by Andrea

I would like to see more styles and colors of pumps in size 13. I contacted customer service to assist me in locating shoes I could not find in my size and color online. Email responce to my request was poor. I then tried calling customer service and received excellent help.
Overall Rating: 10 / 10
Ease of Ordering: 9 / 10
Product Selection: 9 / 10
Low Pricing: 9 / 10
Customer Service: 9 / 10
Reviewed by Ashleekieu

I have shopped Nordstrom numerous times, and have had excellent experiences. I would recommend Nordstrom.com to everyone.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 8 / 10
Customer Service: 10 / 10
Reviewed by lilchutney

I have always liked the quality of clothes at Nordstrom. It's so easy to go online and find what you want when you want. Whenever I can't find the product I want, a sales representative is always easily accessible. I was really happy to find out that Nordstrom was a part of Mr. Rebates. I'll have to shop here more often.

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