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Store Ratings
Old Navy Ratings
Old Navy Reviews
(61 Reviews)
Overall Rating
Old Navy Reviews and Old Navy Ratings
9.08 / 10.00
Ease of Ordering

9.26 / 10.00
Product Selection

8.49 / 10.00
Low Pricing

8.51 / 10.00
Customer Service

8.87 / 10.00
Rate & Review Old Navy
 
Individual User Reviews for Old Navy
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 10 / 10
Customer Service: N/A
Reviewed by msp

In store or online - Old Navy is great!! Great selections, low pricing and super deals! Quality of all items I have purchased are good. And you can't beat the low shipping of the online store!
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 10 / 10
Customer Service: N/A
Reviewed by Jeannie

Old Navy always has nice prices and great sales!!!!! I love shopping here and if you have a card they generally offer a lot of additional specials. You can get some nice casual clothes on a budget here!
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 7 / 10
Customer Service: N/A
Reviewed by B's mom

I purchased a lot of clothes for my son from Old Navy. I love the ease of ordering. I love the quality of the clothes. The kids clothes are so cute. This a great store all around.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 9 / 10
Low Pricing: 10 / 10
Customer Service: N/A
Reviewed by sg4ever

I just applied and easily qualified for an Old Navy account and the perks are great! I received instant credit, and also got 20% off my order, which saved me over $20 !! The prices for clearance are wonderful. My only negative comment for the site is that they don't have more for women. I ordered a ton of clothes for my daughter for Christmas, and she is going to be so happy with the clothes and the Old Navy brand on all of them! Site has a handy drop down little window, each time you add something to your basket. Along with GREAT coupons, prices, ease of site movement, I give this site a 10 !
Overall Rating: 7 / 10
Ease of Ordering: 8 / 10
Product Selection: 4 / 10
Low Pricing: 8 / 10
Customer Service: N/A
Reviewed by Holly

Limited selection but good prices. Overall I am satisfied with the products I ordered. I wish Old Navy would expand their selection of items, however.
Overall Rating: 9 / 10
Ease of Ordering: 10 / 10
Product Selection: 8 / 10
Low Pricing: 9 / 10
Customer Service: N/A
Reviewed by K. La Bash

Overall, I was very pleased with my shopping experience at Old Navy.com. I got several items each for my 5-month-old daughter, my husband and myself. My only complaints are that several things that I wanted to buy were temporarily out of stock, which is more my fault for not ordering sooner than anyone else's. Also, I was disappointed by the limited selection of infant footwear. It would be nice to see something along the line of Robeez shoes(robeez.com), or at least a wider selection of socks. Other than that, I think oldnavy.com is great!
Overall Rating: 8 / 10
Ease of Ordering: 10 / 10
Product Selection: 8 / 10
Low Pricing: 8 / 10
Customer Service: 9 / 10
Reviewed by kansgirl

I think Old Navy has great prices and customer service representatives are always very helpful and friendly. Their only downfalls are that some times their product selection is great and sometimes it isn't (it depends on the season). Also, a lot of their really cool women's jeans don't come in short or long lengths as well as regular. They really need to take in to consideration that not everyone is the same height!
Overall Rating: 9 / 10
Ease of Ordering: 9 / 10
Product Selection: 7 / 10
Low Pricing: 8 / 10
Customer Service: N/A
Reviewed by cmwyatt

Old Navy is quick to ship and offers a great shipping deal. The items that I ordered were received quickly, were well packaged and included everything that I needed to make a return should one be required. The only negative thing that I have to say about Old Navy is that their website can sometimes be slow and confusing, but overall I have been pleased with their service.
Overall Rating: 9 / 10
Ease of Ordering: 9 / 10
Product Selection: 9 / 10
Low Pricing: 9 / 10
Customer Service: N/A
Reviewed by Debbie

On occasion I will ship this store. I do like the sale items and can't seem to find the same things in the Old Navy local stores. I found the website nice and easy. The ordering process was also easy. Returns can be taken to any of there stores which is an option I really like.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 7 / 10
Low Pricing: 7 / 10
Customer Service: N/A
Reviewed by eve

I got some good items and it was easy to check out.
I enjoyed browsing the store.
I was able to use a coupon I had gotten in the mail with my Old Navy credit card statement.
Overall Rating: 7 / 10
Ease of Ordering: 7 / 10
Product Selection: 9 / 10
Low Pricing: 7 / 10
Customer Service: 8 / 10
Reviewed by Brent Carrico

No comments entered by reviewer.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 8 / 10
Customer Service: N/A
Reviewed by mimi

I love to shop at Old Navy, but the bad thing is that they don't offer free shipping. Other than that, everything is fine.
Overall Rating: 10 / 10
Ease of Ordering: 9 / 10
Product Selection: 9 / 10
Low Pricing: 10 / 10
Customer Service: N/A
Reviewed by Chrissy

The quick checkout was great. And being able to see the items that you ordered in a snapshot was great.
Overall Rating: 8 / 10
Ease of Ordering: 9 / 10
Product Selection: 8 / 10
Low Pricing: 8 / 10
Customer Service: N/A
Reviewed by becbeck

It was very easy to shop Old Navy online. I just clicked on the category of what I was shopping for on the top. Everything is then listed in different categories - i.e. pants, shirts/tops, active wear. I clicked on the item I was interested in. It would be more helpful to have different views of pants - maybe the back of some of the items. But once the specific item comes up you simply click your size and color and length if applicable. It was very easy. I will be shopping at Old Navy online again.
Overall Rating: 7 / 10
Ease of Ordering: 8 / 10
Product Selection: 8 / 10
Low Pricing: 8 / 10
Customer Service: 8 / 10
Reviewed by kristi

No comments entered by reviewer.
Overall Rating: 9 / 10
Ease of Ordering: 9 / 10
Product Selection: 9 / 10
Low Pricing: 9 / 10
Customer Service: N/A
Reviewed by Jodi

Old Navy has a great selection online since it carried many items the stores don't. I only wish they would offer some free shipping promos. Still, free returns in stores is nice and overall cute and affordable clothes.
Overall Rating: 9 / 10
Ease of Ordering: 9 / 10
Product Selection: 7 / 10
Low Pricing: 9 / 10
Customer Service: 9 / 10
Reviewed by renicbar

I order a lot for my son. Sometimes what I want is sold out in his size, but you can't beat the $5.00 shipping. I can't drive to the nearest Old Navy store for that!! If I ever have a problem I have always been able to exchange or return the items with no hassle. Old Navy has to be one of my favorite shopping sites!!
Overall Rating: 8 / 10
Ease of Ordering: 8 / 10
Product Selection: 6 / 10
Low Pricing: 7 / 10
Customer Service: N/A
Reviewed by Lacey

No comments entered by reviewer.
Overall Rating: 9 / 10
Ease of Ordering: 9 / 10
Product Selection: 9 / 10
Low Pricing: 10 / 10
Customer Service: N/A
Reviewed by CHA-CHI

I Love to shop at Old Navy for my entier family.
Overall Rating: 6 / 10
Ease of Ordering: 8 / 10
Product Selection: 2 / 10
Low Pricing: 5 / 10
Customer Service: N/A
Reviewed by Diana

Quality and selection has definitely gone down but I keep coming back just because the prices are more reasonable than other comparable stores

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