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Store Ratings
Gap.com Ratings
Gap.com Reviews
(20 Reviews)
Overall Rating
Gap.com Reviews and Gap.com Ratings
9.20 / 10.00
Ease of Ordering

9.25 / 10.00
Product Selection

8.20 / 10.00
Low Pricing

7.50 / 10.00
Customer Service

8.73 / 10.00
Rate & Review Gap.com
 
Individual User Reviews for Gap.com
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 9 / 10
Low Pricing: 9 / 10
Customer Service: 9 / 10
Reviewed by k1mom

I am a sucker for gap.com and the other stores associated with it. I love using their frequent coupons and for the most part, I love their clothing. There has been a little decline in quality over the years, but this company is still my go-to for clothing purchases.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 9 / 10
Low Pricing: 8 / 10
Customer Service: 10 / 10
Reviewed by Marisa

I shop at Gap on a regular basis. I love the jeans most of all! I shop so much that I am a silver card member, which means I get free shipping all the time! I love that I can return items to a store rather than pay shipping to return items.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 10 / 10
Customer Service: 10 / 10
Reviewed by MMR

I love ordering from the Gap. It is always an easy process, and with the Silver Card, shipping is always free. Also, the majority of purchases can be returned to the store which is great. It makes for excellent one-stop shopping since I can get clothes for the entire family, including shoes.
Overall Rating: 9 / 10
Ease of Ordering: 10 / 10
Product Selection: 9 / 10
Low Pricing: 9 / 10
Customer Service: N/A
Reviewed by Gapaholic

I love to shop at the Gap.com! All of the clothes I have purchased from the Gap are high-quality and long lasting. This time, I took advantage of a 'friends & family' coupon and used a gift card. Inputting this information was easy and I was pleased to see that I was able to use multiple promotional codes. I like the "Quick Look" feature on the Gap.com. I also really like that when you look at your item, any sizes that are unavailable are shown lighter than the rest of the sizes--you don't have to wait for a second screen to tell you that an item is unavailable.
Overall Rating: 9 / 10
Ease of Ordering: 9 / 10
Product Selection: 7 / 10
Low Pricing: 9 / 10
Customer Service: 7 / 10
Reviewed by cathy

Fast service, but not a large variety of clothing.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 5 / 10
Customer Service: N/A
Reviewed by any

I love the Gap and Gap Kids. I have ordered a lot of clothes for my son and I from the gap. The styles area great. Very good quality for the price. The ordering process was very easy. Great store all around
Overall Rating: 9 / 10
Ease of Ordering: 9 / 10
Product Selection: 7 / 10
Low Pricing: 8 / 10
Customer Service: N/A
Reviewed by c

I love Gap! I order from the Gap for my entire family! I appreciate the quality of the merchandise and the prices are great--especially the sale items. We order from maternity, kid's, men's and women's stores.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 8 / 10
Low Pricing: 9 / 10
Customer Service: N/A
Reviewed by Lucy

The site is easy to use and is always dependable. You'll also be immediately made aware if the merchandise you want is in stock or not. The clothing and accessories are good quality at a fair price.
Overall Rating: 9 / 10
Ease of Ordering: 8 / 10
Product Selection: 7 / 10
Low Pricing: 7 / 10
Customer Service: 9 / 10
Reviewed by bo

No comments entered by reviewer.
Overall Rating: 8 / 10
Ease of Ordering: 8 / 10
Product Selection: 8 / 10
Low Pricing: 9 / 10
Customer Service: 7 / 10
Reviewed by ji

No comments entered by reviewer.
Overall Rating: 10 / 10
Ease of Ordering: 7 / 10
Product Selection: 9 / 10
Low Pricing: 9 / 10
Customer Service: N/A
Reviewed by Danielle

It was easy to use the website and to find what I needed. However for some reason the order wouldn't go through and I had to spend about $15-$20 minutes trying over and over again. Luckily it finally went through and the order shipped rather quickly. I received several emails informing me every step of the way about the progress of my order.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 7 / 10
Low Pricing: 7 / 10
Customer Service: N/A
Reviewed by judio

When I was pregnant, only a few of the GAP stores carried maternity clothes. They had a great selection of maternity clothes online. Pregnant women need to try things on, the preprinted return label made it easy to make exchanges (no charge for maternity returns).
Overall Rating: 8 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 5 / 10
Customer Service: N/A
Reviewed by alison

I always shop at Gap.com. I find the sizes I need and a good selection of clothing for the whole family. I would highly recommend the site.
Overall Rating: 8 / 10
Ease of Ordering: 8 / 10
Product Selection: 7 / 10
Low Pricing: 4 / 10
Customer Service: 8 / 10
Reviewed by Jodi

Online tends to have a slightly difference selection than the stores, sometimes more and sometimes less, it varies. Still they ship pretty fast and provide easy in store returns. Overall, I have had great experiences ordering online with Gap.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 9 / 10
Low Pricing: 10 / 10
Customer Service: N/A
Reviewed by Marina

Gap was very prompt and had speedy delivery. They have good quality merchandise for our money.
The value even goes up if you find your item on sale.
Overall Rating: 9 / 10
Ease of Ordering: 9 / 10
Product Selection: 9 / 10
Low Pricing: 5 / 10
Customer Service: 8 / 10
Reviewed by dmshanahan

Great products! Returns are easy! You can even return or exchange at the nearest Gap store - which we had to do. Service was great! We had no problems! Shipping was also fast. Gap does have higher prices than other clothing stores.
Overall Rating: 7 / 10
Ease of Ordering: 9 / 10
Product Selection: 4 / 10
Low Pricing: 3 / 10
Customer Service: N/A
Reviewed by Dinn

Gap is good to buy something simple. Like if you need a pair of jeans, or a usual tank-top - there is a wide selection of those. But if you need something specially cute or original - that is not the right place.
Overall Rating: 9 / 10
Ease of Ordering: 9 / 10
Product Selection: 8 / 10
Low Pricing: 8 / 10
Customer Service: 9 / 10
Reviewed by boo

I shop here often, I especially like Baby Gap for my grandson's clothing and accessories. My only complaints include sizes not always available, they seem to have limited inventory (or else everyone likes what I do in the same size) and the unavailability of the website at certain times. Gap does offer great incentives such as free shipping, % off, 2 for reduced prices, etc. I recommend this site.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 7 / 10
Low Pricing: 8 / 10
Customer Service: 10 / 10
Reviewed by D

No comments entered by reviewer.
Overall Rating: 9 / 10
Ease of Ordering: 9 / 10
Product Selection: 10 / 10
Low Pricing: 8 / 10
Customer Service: 9 / 10
Reviewed by Angela

I really like to shop at Gap.com. They have great promotional codes. And I got a great back to school deal on jeans for my boys. Also, got free shipping....can't beat that!
Enjoy the Savings!
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