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Store Ratings
L'Occitane Ratings
L'Occitane Reviews
(4 Reviews)
Overall Rating
L'Occitane Reviews and L'Occitane Ratings
9.25 / 10.00
Ease of Ordering

9.50 / 10.00
Product Selection

9.75 / 10.00
Low Pricing

8.50 / 10.00
Customer Service

7.00 / 10.00
Rate & Review L'Occitane
 
Individual User Reviews for L'Occitane
Overall Rating: 9 / 10
Ease of Ordering: 10 / 10
Product Selection: 9 / 10
Low Pricing: 8 / 10
Customer Service: 9 / 10
Reviewed by Maggie

They have great stuff, and very easy to place an order online, I love their gift sets and enjoy the free shipping and free travel size gifts. Highly recommend.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 9 / 10
Customer Service: N/A
Reviewed by elaine

Items are good, system is easy for order. The gift wrap is very good. I'll go on choose this in future.
Overall Rating: 9 / 10
Ease of Ordering: 9 / 10
Product Selection: 10 / 10
Low Pricing: 9 / 10
Customer Service: N/A
Reviewed by jr

Great products, though a bit on the spendy side. I found a terrific gift for my (adult) niece. She loved it, and I loved having a coupon for free shipping. I love their stuff.
Overall Rating: 9 / 10
Ease of Ordering: 9 / 10
Product Selection: 10 / 10
Low Pricing: 8 / 10
Customer Service: 5 / 10
Reviewed by SAHM

L'Occitane products are luxurious & a real treat. Purchasing from L'Occitane online isn't as great as purchasing in-store however. Their website is a bit slow & seems to need re-vamping. The main disappointment for me is their customer service. E-mails are rarely returned & when they are returned, it seems as if the CSR does not address your problem -- almost as if they haven't read your e-mail at all.

Other than that, I have shopped & still do shop at L'Occitane on-line. I've always received my items & haven't had any big problems to deal with. I shudder to think what would happen if I received a botched order. One situation was a coupon code that would not register when I tried to check out. I contacted their customer service three times trying to ask about this problem & was never answered. I finally gave up.

Low marks for customer service. Overall, it's still a wonderful store with heavenly products to pamper yourself with. Three free samples with every purchase is an added bonus.
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