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Individual User Reviews for L'Occitane
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| Overall Rating: |
9 / 10
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| Ease of Ordering: |
10 / 10
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| Product Selection: |
9 / 10
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| Low Pricing: |
8 / 10
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| Customer Service: |
9 / 10
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Reviewed by Maggie
They have great stuff, and very easy to place an order online, I love their gift sets and enjoy the free shipping and free travel size gifts. Highly recommend.
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| Overall Rating: |
10 / 10
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| Ease of Ordering: |
10 / 10
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| Product Selection: |
10 / 10
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| Low Pricing: |
9 / 10
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| Customer Service: |
N/A
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Reviewed by elaine
Items are good, system is easy for order. The gift wrap is very good. I'll go on choose this in future.
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| Overall Rating: |
9 / 10
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| Ease of Ordering: |
9 / 10
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| Product Selection: |
10 / 10
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| Low Pricing: |
9 / 10
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| Customer Service: |
N/A
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Reviewed by jr
Great products, though a bit on the spendy side. I found a terrific gift for my (adult) niece. She loved it, and I loved having a coupon for free shipping. I love their stuff.
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| Overall Rating: |
9 / 10
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| Ease of Ordering: |
9 / 10
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| Product Selection: |
10 / 10
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| Low Pricing: |
8 / 10
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| Customer Service: |
5 / 10
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Reviewed by SAHM
L'Occitane products are luxurious & a real treat. Purchasing from L'Occitane online isn't as great as purchasing in-store however. Their website is a bit slow & seems to need re-vamping. The main disappointment for me is their customer service. E-mails are rarely returned & when they are returned, it seems as if the CSR does not address your problem -- almost as if they haven't read your e-mail at all.
Other than that, I have shopped & still do shop at L'Occitane on-line. I've always received my items & haven't had any big problems to deal with. I shudder to think what would happen if I received a botched order. One situation was a coupon code that would not register when I tried to check out. I contacted their customer service three times trying to ask about this problem & was never answered. I finally gave up.
Low marks for customer service. Overall, it's still a wonderful store with heavenly products to pamper yourself with. Three free samples with every purchase is an added bonus.
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