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Store Ratings
REI Ratings
REI Reviews
(13 Reviews)
Overall Rating
REI Reviews and REI Ratings
8.85 / 10.00
Ease of Ordering

9.15 / 10.00
Product Selection

8.85 / 10.00
Low Pricing

8.46 / 10.00
Customer Service

9.50 / 10.00
Rate & Review REI
 
Individual User Reviews for REI
Overall Rating: 8 / 10
Ease of Ordering: 10 / 10
Product Selection: 9 / 10
Low Pricing: 9 / 10
Customer Service: 10 / 10
Reviewed by theycallmeamy

REI has a nice selection of high-performance clothing for various outdoor activities. They also have a lot of neat gadgets that even the non-outdoorsie person could appreciate. The prices are reasonable, and customer service is very friendly.
Overall Rating: 9 / 10
Ease of Ordering: 9 / 10
Product Selection: 10 / 10
Low Pricing: 9 / 10
Customer Service: N/A
Reviewed by EG

The website crashed on me a couple of times when I tried to check out. It was easy to find what I wanted to purchase, though. Also, if you have what you want shipped to the store, you don't have to pay for shipping.
Overall Rating: 9 / 10
Ease of Ordering: 10 / 10
Product Selection: 9 / 10
Low Pricing: 9 / 10
Customer Service: 10 / 10
Reviewed by raindrop girl

I love REI! I really like the option of being able to order online, but pick up the order at a local store. Sometimes that works best, and sometimes itís worth the shipping to have it delivered. My only complaint is I did have an item in my cart that never arrived, and there was no explanation. I assume it sold out since it didn't show up on my receipt. Still, it would have been nice to have been notified.
Overall Rating: 9 / 10
Ease of Ordering: 10 / 10
Product Selection: 9 / 10
Low Pricing: 4 / 10
Customer Service: 10 / 10
Reviewed by shop_until_you_drop

REI is a long-time local store in the greater Seattle area. It is a cooperative, which means that as a member, I get a dividend (essentially a rebate) of all my purchased each year.

The website is very easy to navigate and has even more items than you can see in the store. Sometimes in-store stock is depleted. But you can order online and have items shipped to your local store for pickup and s/h is free!

Returns & exchanges at the store is a dream. The staff is always helpful and very knowledgeable. They only carry high quality products, so the prices are higher than comparable "cheaper" versions.
Overall Rating: 9 / 10
Ease of Ordering: 9 / 10
Product Selection: 10 / 10
Low Pricing: 8 / 10
Customer Service: 10 / 10
Reviewed by Gary

The REI stores and the REI website are both fantastic!
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 10 / 10
Customer Service: 10 / 10
Reviewed by Happy

We love REI. We always receive great service.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 10 / 10
Customer Service: N/A
Reviewed by Connie

I shopped online and the watch I purchased was a great discount compared to other stores. Sure it was on special, but it was still more than half off from what the other stores had even on sale.
I really enjoy shopping at REI and shop there for all or most all my needs and for my grandchildren's fun items too. I couldn't find mitten grippers and REI had them. My children love them for their children (my grandchildren) as they keep their mittens right on the coat without getting lost.
Overall Rating: 7 / 10
Ease of Ordering: 6 / 10
Product Selection: 9 / 10
Low Pricing: 8 / 10
Customer Service: N/A
Reviewed by pesto

One of the products disappeared from my cart after I checked out (I wasn't charged for it) but couldn't find it on site anymore after. I guess they ran out, but would've been nice to know that before I place it in the shopping cart and I had hoped to purchase it.
Overall Rating: 8 / 10
Ease of Ordering: 9 / 10
Product Selection: 8 / 10
Low Pricing: 8 / 10
Customer Service: N/A
Reviewed by Viktor

The shipping is fast and on time. The pricing is a little on the higher end. The quality of merchandise is good. The outlet of this website has good prices.
Overall Rating: 10 / 10
Ease of Ordering: 10 / 10
Product Selection: 10 / 10
Low Pricing: 10 / 10
Customer Service: 10 / 10
Reviewed by Rosebud

REI is a great store! They have a great selection and awesome products! The customer service is also wonderful! I love shopping at REI. If something doesn't work out, they allow you to return it with no problems.
Overall Rating: 8 / 10
Ease of Ordering: 8 / 10
Product Selection: 7 / 10
Low Pricing: 7 / 10
Customer Service: 9 / 10
Reviewed by GJ

REI.com has one of the most extensive selections of camping and hiking equipment on the web. They carry quality products. Their return policy is excellent. Look for their seasonal sales for bargains. Save on shipping by ordering for store pick-up.
Overall Rating: 9 / 10
Ease of Ordering: 9 / 10
Product Selection: 6 / 10
Low Pricing: 10 / 10
Customer Service: 7 / 10
Reviewed by sugah_plum

I love the fact that the items I ordered can be picked-up in the store. This saves me money on the shipping.
Overall Rating: 9 / 10
Ease of Ordering: 9 / 10
Product Selection: 8 / 10
Low Pricing: 8 / 10
Customer Service: N/A
Reviewed by andrx

I have always had good experiences buying from REI.com. I have been ordering from them for the past ten years or so and have always been extremely satisfied. I have never had to actually speak to anyone in customer service, so I'm not sure of the level of service there. REI always has great products and many times at great prices.
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